Overcoming vendor hurdles to implement a modern utility billing system for a north Texas municipality
Featured success story
ERP System Advisory
Population: 45,000
Client background
A growing city in the Dallas-Fort Worth metroplex grapples with the complexities of replacing its antiquated utility billing system. Faced with operational inefficiencies and customer service challenges stemming from the outdated system, the city embarked on a strategic initiative to deploy a modern utility billing solution.
The business challenge
The City faced significant obstacles in implementing the utility billing system, primarily due to challenges in vendor collaboration. Despite selecting a vendor and initiating the implementation process, the City encountered difficulties as the vendor failed to prioritize their needs, potentially due to their smaller size. This lack of attention and delays in progress jeopardized the project's timeline and effectiveness, prompting the City to seek alternative solutions.
Strategy and solution
With little progress being made with the vendor, the City sought the assistance of Sciens to guide them towards a successful project launch.
Sciens provided crucial assistance to the City by meticulously reviewing their vendor contract and Statement of Work (SOW), ensuring alignment with their needs and expectations. Subsequently, Sciens advocated for reconciliation with the vendor, securing credits towards future endeavors to compensate for any delays or shortcomings.
Leveraging the team’s expertise, Sciens facilitated the successful implementation of the new system and its seamless integration with the City's financial infrastructure, ultimately enhancing operational efficiency and service delivery.
Contact us
Like what you’ve seen? Get in touch to learn more.
